The British Gas Energy Trust operate two energy debt write-off funds.

The following funds are open and accepting new applications:

Individuals and Families Fund (pre-payment meter customers only)

The Energy Support Fund is now closed. All applications received prior to 17th April 2025 will be assessed in due course.

The Individuals and Families Fund is open to pre-payment meter customers only. The fund is currently closed to credit account customers.

Before creating an account to apply, please read the eligibility criteria and take note of the supporting evidence you will need to upload with your application.

Eligibility Criteria Apply Now

Support Fund Eligibility Criteria

To be eligible for either grant you must meet all of the criteria below as well as be facing fuel poverty and have received money advice/guidance within the last 6 months. If you have not received money advice/guidance, please use our trusted partner's self help Benefit Calculator tool at: https://www.askbill.org.uk/benefits-calculator/

Applications are currently taking up to ten weeks to be processed. If your application is successful, the grant will be applied as credit to your energy account.

Energy Support Fund – This fund is now Closed

You are a British Gas customer
You are a credit or pre-payment meter customer living in England, Scotland or Wales
You have not received a grant from the British Gas Energy Trust within the last 12 months
You are seeking a grant to clear outstanding debt on a current energy account in your name and place of residence. We cannot consider applications for closed accounts (i.e. if you have moved home or changed supplier)
Pre-payment customers must owe between £50 - £2,000 in energy debt
Credit account customers must owe between £250 - £2,000 outstanding in debt
Your account balance will be verified with British Gas at the time of assessment and if they exceed the total combined arrears threshold of £2,000, your application will be declined. Please continue to maintain your payment arrangement whilst your application is in progress.

The Individuals and Families Fund

The fund is open to British Gas and customers of other suppliers
Customers of OVO, Boost, Eon, Eon Next, EDF, Scottish Power, Octopus, Shell Energy, SSE, Utilita and Utility Warehouse - These suppliers have their own Energy Support Funds, please apply directly to them. You can only apply to the Individuals and Families Fund if you have already applied to your suppliers Fund and have been declined (evidence will be required)
You are a pre-payment meter customer living in England, Scotland or Wales. The fund is closed to credit account customers
Pre-payment customers must owe between £50 - £1,700 in energy debt.
British Gas customers – Your account balance will be verified with British Gas as the time of assessment and if they exceed the total combined arrears threshold of £1,700, your application will be declined. Please continue to maintain your payment arrangement whilst your application is in progress
You have not received a grant from the British Gas Energy Trust within the last 2 years
You have a household income of less than £18,723 or someone in the household is registered disabled and receives a disability benefit or receives Carers Allowance or has 3+ children
You are seeking a grant to clear outstanding debt on a current energy account in your name and place of residence. We cannot consider applications for closed accounts (I.e. if you have moved home or changed supplier)

Supporting Evidence Begin Application

Supporting Evidence

Please ensure you have documents ready to upload when completing your application. You will not be able to submit your application without attaching these documents. Applications submitted with insufficient information will be declined.

Household income proof from the last 6 months
Proof of money advice/guidance in the last 6 months in the form of a standard financial statement, letter or personal action plan.
A meter read of gas and/or electric account (British Gas customers only)
Non-British Gas customers must evidence they have already applied to their own suppliers Energy Support Fund and have been declined.
Non-British Gas customers must submit evidence from the last 4 weeks in the form of a bill on actual readings, showing your name, account number or supply address OR an email from your energy supplier that confirms your name, account number, supply address, outstanding balance and confirmation the balance is based on actual readings

More information on how to read your energy bill can be found here:

Reading your gas bill Reading your electric bill

Apply Now

Register

Are you applying yourself?

Create Individual Account

Are you submitting applications for others?

Create Agent Account

Further information on how to stay updated with the progress of your application, assessment time and more will be available once you have submitted your application.
The British Gas Energy Trust reserves the right to close the application portal with little or no notice once funds have been expended.
Please note, the British Gas Energy Trust does not enter into correspondence around grant decisions, a grant decision is final.