British Gas Energy Trust

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The British Gas Energy Trust operate two energy debt write-off funds, which are open for applications.

The available funds for applications are:

  • Individuals and Families Fund
  • Energy Support Fund

Before creating an account to apply, please read the eligibility criteria for the funds and the documents you will need to complete the application form.

Eligibility Criteria Apply Now

Support Fund Eligibility Criteria

To be eligible for either grant you must meet all of the criteria below as well as be facing fuel poverty and have received money advice/guidance within the last 6 months. If you have not received money advice/guidance, please use our trusted partner's self help Benefit Calculator tool at: https://www.askbill.org.uk/benefits-calculator/

If your application is successful the grant will be applied as credit to your energy account.

Energy Support Fund

  • You are a British Gas customer
  • You are a credit or pre-payment meter customer living in England, Scotland or Wales
  • You have not received a grant from the British Gas Energy Trust within the last 12 months
  • You are seeking a grant to clear outstanding debt on a current energy account in your name and place of residence
  • Pre-payment customers must have between £50 - £2,000 in energy debt
  • Credit account customers must have between £250 - £2,000 outstanding in debt
  • Arrears greater than £2,000 will not be considered

The Individuals and Families Fund

  • You do not need to be a British Gas customer to apply
  • You must have arrears up to £1,700
  • You are not a customer of OVO, Boost, Eon, Eon Next, EDF, Scottish Power, Octopus, Shell Energy, SSE, Utilita and Utility Warehouse. These suppliers have their own funds, please apply directly through them
  • You are a pre-payment meter customer living in England, Scotland or Wales
  • You have not received a grant from the British Gas Energy Trust within the last 2 years
  • Have a household income of less than £18,723 or someone in the household is registered disabled and receives a disability benefit or receives Carers Allowance or has 3+ children
  • You are seeking a grant to clear outstanding debt on a current energy account in your name and place of residence
  • Pre-payment customers must have between £50 - £1,700 in energy debt.
  • Arrears greater than £1,700 will not be considered
Supporting Evidence Begin Application

Supporting Evidence

Please ensure you have documents ready to upload when completing your application. You will not be able to submit your application without attaching these documents. Applications submitted with insufficient information will be declined.


  • Household income proof from the last 6 months
  • Proof of money advice/guidance in the last 6 months in the form of a standard financial statement, letter or personal action plan.
  • A meter read of gas and/or electric account (British Gas customers only)
  • Non-British Gas customers must submit evidence from the last 4 weeks in the form of a bill on actual readings, showing your name, account number or supply address OR an email from your energy supplier that confirms your name, account number, supply address, outstanding balance and confirmation the balance is based on actual readings

More information on how to read your energy bill can be found here:

Reading your gas bill Reading your electric bill

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